Complaints and feedback

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.

If you are not satisified with our response and wish to complain to the commissioner.  Please use the contact details below.

• Email: kmicb.patientexperience@nhs.net
• Phone: 01634 335095 Option 7
• Postal address: Patient Experience Team, 2nd Floor, Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

Your comments and feedback are always of great value to Bryant Street Medical Practice, so please let them know your thoughts. You can choose to remain anonymous if you wish.